Returns & Exchanges
Due to the perishable nature of our protein powders and food products, we cannot accept returns on opened items, but we are committed to ensuring you love your boba experience. If you are unsatisfied with your order or received a damaged shipment, please reach out to our support team within 14 days of delivery.
Verify Eligibility
Ensure your item is unopened, in its original packaging, and was purchased within the last 14 days to qualify for a standard return.
Contact Support
Email our team with your order number and a brief explanation of the issue; for damaged goods, please attach clear photos of the packaging.
Ship the Product
Once your return is authorized, securely pack the items and use the provided shipping label to send the package back to our warehouse.
Receive Refund or Credit
After our team inspects the returned items, we will process a refund to your original payment method or issue a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing